Refund policy

Clothing

If an item of clothing does not fit or is not as expected, you may return it provided that:

• You contact us within 5 days of receiving the order
• The item is unworn, unwashed and in its original condition
• You return it using a tracked service (buyer pays return postage unless we made an error)

Local customers may return items in person by arrangement.

Jewellery

All jewellery sales are final and non-refundable.

Sale / Final-sale items

Items marked as sale or final sale cannot be returned.

Refunds

We will inspect returned items. If accepted, a refund will be issued to the original payment method (usually within a few business days of receiving the return).

Original shipping costs are non-refundable unless the return is due to our error.

Because part of every sale supports animal rescue, we process donations shortly after purchase. This is why our returns window is short and the conditions are strict.

Local Pickup

When collecting your order, please inspect the item carefully before taking it home. Once you accept the item at pickup, the sale is complete.